On June 18, 2013, I presented at the North by North Shore conference regarding crisis management in social media. Here is my slide deck:

If you attended my presentation, thank you! Below you will find the worksheet and some additional reading material.

Worksheet

Additional Links
“Inside HMV’s Twitter Disaster” LinkedIn

Crisis Response on Twitter: 3 Keys To The First Hour

Dunkin’ Donuts flap proves the power of social media and a cool head,PCWorld

Best Practices for Managing Six Social Media Threats, Visible Technologies

If you would like to chat further about crisis management in social media, please contact me via Twitter (@sportsgirlkat) or email me. There remains so much for all of us to learn about the topic, so I am eager to discuss it with others.